CONSUMER PROTECTION

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Who is Adiconsum?

Adiconsum is a non-profit consumer association with operations nationwide. It operates independently to protect consumers. The Association negotiates and coordinates individual and collective consumer defense agreements to eliminate the harassment, unfair commercial practices, and scams that individuals and families experience daily from unscrupulous companies.

What

Adiconsum helps you with:

• Contesting fines and bills for water, gas, electricity and waste

• Enforcing the legal guarantee of conformity of goods and products

• Read bank, finance and insurance contracts

• Check your credit reference with credit information systems

• Access the national anti-usury fund

• Suspend mortgage payments

• Appeal to the Banking and Financial Arbitrator

• Buy a home safely through Mediaconsum real estate agencies

• Protecting privacy

• Claiming compensation for a ruined holiday

• Claiming compensation for damages due to medical malpractice and car insurance

• Submit a conciliation request to Ania, Poste Italiane, Telecom Italia, TeleTu, Fastweb, Tim, Vodafone, Wind-Infostrada, Edison, Enel, Eni, Vivi Gas, Sorgenia, Agos Ducato, Findomestic, Alitalia, Banca Popolare di Milano, Intesa San Paolo, Unicredit, Astoi-Assotravel, Mediaconsum, Trenitalia.

Why

Together, we have been able to help many people who have turned to our offices to request and obtain protection.

Thanks to the support of our members we can

Continue informational activities by organizing meetings, banquets, and radio and television broadcasts; enhance the members-only area and the newsletter on the veronaadvisor.com website to provide useful forms and news for members; and promote collective advocacy actions.

Documentation required to access the consumer protection service

For advice and assistance:

• copy of the applicant's identity card

• copy of the applicant's tax code

• written history of events

• copy of the documentation (deeds, contracts, documents, correspondence) to process the case

• Adiconsum and/or Cisl membership card, if applicable.

For conciliation procedure:

• copy of the applicant's identity card

• copy of the applicant's tax code

• copy of the relevant documentation

• copy of the written complaint

• Adiconsum and/or Cisl membership card, if applicable.

For banking investment procedure:

• copy of the applicant's identity card

• copy of the applicant's tax code

• copy of the risk certificate signed by the investor

• copy of the updated stamped document

• copy of the purchase order

• copy of additional documentation (deeds, contracts, documents, correspondence, etc.) to process the application

• Adiconsum and/or Cisl membership card, if applicable.

For fine procedures (violations of the Highway Code, tax bills and similar procedures):

• copy of the applicant's identity card

• copy of the applicant's tax code

• copy of the minutes and the postal envelope

• copy of additional documentation (deeds, contracts, documents, correspondence, etc.) to process the application

• Adiconsum and/or Cisl membership card, if applicable.